Terms of service

This website is operated by Elevanogo (“we”, “us”, “our”). By accessing elevanogo.com (the “Site”) or buying from us, you agree to these Terms.

1) Using our site

  • You must be at least the age of majority in your state/country, or use the Site with a parent/guardian’s consent.

  • Don’t use the Site for any unlawful purpose or to transmit malware, spam, or harmful code.

  • We may refuse service or cancel orders at our reasonable discretion.

2) Store platform

Our store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell products to you.

3) Products, pricing, and availability

  • We try to display products and colors accurately; actual colors may vary by screen.

  • Prices, promotions, and availability may change without notice.

  • We may limit quantities per order, household, or account.

  • If we discover an error (price, stock, description), we may cancel or correct the order and will contact you using the details you provided.

4) Orders and payment

  • When you place an order, you authorize us (via Shopify/our payment processors) to charge your selected payment method.

  • Orders aren’t accepted until we confirm them (e.g., via email).

  • You’re responsible for providing accurate shipping and contact information. See Cancellations & Order Changes and Shipping Policy for timing and delivery details.

5) Shipping, risk of loss, and title

  • Shipping times are estimates; the carrier controls transit once an order leaves our warehouse.

  • Risk of loss passes to you when the carrier scans the parcel as delivered to your address. See our Shipping Policy and Lost parcels in the Returns & Refunds Policy for how we help if something goes wrong.

6) Returns, exchanges, and refunds

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy.

  • Free returns within 30 days for eligible U.S. orders (prepaid printable label).

  • Exchanges for size fit issues are sent at no cost.
    Read the full policy here: Returns & Refunds Policy (on your site).

7) User content (reviews, comments)

If you submit reviews, photos, or comments (“Content”), you grant Elevanogo a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that Content in connection with the Site and our marketing. You’re responsible for your Content and must not upload anything illegal, infringing, or harmful.

8) Prohibited activities

You agree not to:

  • break laws or violate others’ rights;

  • interfere with or disrupt the Site or security features;

  • use bots/scrapers without our written consent;

  • attempt to reverse-engineer or copy the Site’s code;

  • misrepresent your identity or affiliation.

9) Intellectual property

All Site content (text, graphics, logos, product images, design) is owned by us or our licensors and protected by applicable IP laws. You may not copy or use it without permission.

10) Third-party services & links

The Site may link to third-party websites/services (carriers, payment processors, analytics). We don’t control and aren’t responsible for third-party content or policies. Use them at your own discretion.

11) Warranties & disclaimers

The Site and all products/services are provided “as is” and “as available” to the fullest extent permitted by law. We don’t guarantee the Site will be error-free or uninterrupted.

12) Limitation of liability

To the maximum extent permitted by law, Elevanogo and its officers, employees, and partners will not be liable for indirect, incidental, special, or consequential damages, lost profits, lost data, or business interruption arising from your use of the Site or products. In any case, our total liability is limited to the amount you paid for the product(s) giving rise to the claim.

13) Indemnification

You agree to indemnify and hold Elevanogo harmless from claims arising out of your breach of these Terms or misuse of the Site.

14) Changes to these Terms

We may update these Terms from time to time by posting a new version on the Site. Your continued use after changes are posted means you accept the updated Terms.

15) Governing law & venue

These Terms are governed by the laws of the State of Kansas, USA, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located in Kansas for any dispute not otherwise handled under applicable consumer-protection laws.

16) Contact

Questions about these Terms? Get in touch:

Elevanogo

Address: 217 S Kansas Ave, Haven, KS 67543, United States

Email: support@elevanogo.com

Phone Number: + 1 (316) 669-5009

Business hours: Mon–Fri, 9:00–18:00 CEST