Privacy policy

This Privacy Policy explains how Elevanogo (“we”, “us”, “our”) collects, uses, shares, and protects your information when you visit or shop on elevanogo.com (the “Site”).

What we collect

Device/Usage data. When you visit the Site we automatically collect information such as your IP address, browser, time zone, cookie identifiers, pages viewed, referring/exit pages, and how you interact with the Site (via cookies, log files, pixels, and tags).
Order data. If you buy or attempt to buy, we collect your name, billing and shipping addresses, email, phone, payment method details (processed by our payment providers), and items ordered.
Support & comms. Content of emails or messages you send us (e.g., size/exchange questions).
Marketing prefs. Your subscription status and preferences if you opt in.

“Personal Information” means any of the above that identifies or relates to you.

How we use information

  • To provide the store and fulfill orders (process payments, arrange shipping, send order/return emails).

  • Customer support and service improvements (respond to questions, improve our Site and products).

  • Fraud prevention and security (e.g., IP checks and risk scoring).

  • Marketing (only if you’ve opted in) and analytics/measurement to understand Site performance.

  • Legal compliance (tax, accounting, regulatory requests).

Legal bases (EEA/UK visitors)

We process Personal Information under: Contract (to fulfill your order), Legitimate Interests (to secure and improve the Site, prevent fraud, basic analytics), Consent (email marketing/certain cookies), and Legal Obligation (records/requests).

Sharing information

We share Personal Information with trusted partners who help run our business, strictly for the purposes above:

  • Shopify (store platform/hosting). See Shopify’s privacy: https://www.shopify.com/legal/privacy

  • Payment processors (e.g., Shopify Payments, Apple Pay/Google Pay) to process transactions.

  • Fulfilment, warehousing, carriers to deliver your order.

  • Analytics & advertising (e.g., Google Analytics/Ads, Meta) to measure and (if applicable) personalize marketing.

  • Fraud & security tools and professional service providers (IT, legal, accounting).
    We may also share information if required by law or to protect our rights.

Cookies, ads, and analytics

We use cookies and similar technologies to run the site, remember your choices, analyze traffic, and (if enabled) show ads. You can:

  • Manage cookies via your browser settings and at allaboutcookies.org.

  • Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

  • Ad choices: NAI optout.networkadvertising.org and DAA optout.aboutads.info

Do Not Track / GPC. Where required by law, we honor browser-based opt-out signals (e.g., Global Privacy Control) for relevant activities.

Your rights

EEA/UK. You may request access, correction, deletion, restriction, portability, and to object/withdraw consent.
US (e.g., CA/CO/CT/VA). You may request to know/access, delete, correct, and opt out of certain targeted advertising or disclosures.
To exercise rights, email support@elevanogo.com. We’ll verify and respond within the timeframe required by applicable law. You may designate an authorized agent where allowed.

Data retention

We keep order records for as long as necessary to provide the service and for legal/accounting requirements. We keep other data only as long as needed for the purposes described or as required by law. You can request deletion; if we must keep some data (e.g., for taxes), we’ll explain.

Security

We use reasonable technical and organizational safeguards appropriate to the sensitivity of the data. No method of transmission or storage is 100% secure.

Minors

Our Site is not intended for children under 13 and we do not knowingly collect their Personal Information.

International transfers

We operate in the United States and may transfer/store data in the U.S. and other countries. For EEA/UK visitors, transfers rely on appropriate safeguards (e.g., Shopify’s Standard Contractual Clauses).

Changes

We may update this policy from time to time. The “Last updated” date shows the latest version.

Contact

If you have questions, requests, or complaints about privacy, contact us:

Elevanogo

Address: 217 S Kansas Ave, Haven, KS 67543, United States

Email: support@elevanogo.com

Phone Number: + 1 (316) 669-5009

Business hours: Mon–Fri, 9:00–18:00 CEST