FAQ

What size should I choose?
Use the Size Guide on the product page (tap “What’s my size?”). Our fit is tailored athletic — if you’re between sizes or broader in the chest/shoulders, size up.
What’s your returns & exchanges policy?
Free returns & exchanges within 30 days. To start a return, please email us at support@elevanogo.com. For the full policy, see Returns & Refunds .
How fast do you ship?
• Orders placed before 9 pm CEST ship next business day.
• Processing time: 1–2 business days (Mon–Fri)
• Transit time: 4–6 business days (Mon–Fri)
• Total delivery time: 5–8 business days (Mon–Fri)
• A tracking link is emailed as soon as your order dispatches.
Which shipping carriers do you use?
We partner with trusted carriers for reliable, trackable delivery:
  • UPS
  • FedEx
  • USPS (for certain services and P.O. Boxes)
  • DHL eCommerce / DHL Express (select routes)
The carrier is chosen automatically at checkout or dispatch based on your address, service speed, and warehouse inventory.
How do I care for it?
Machine wash cold with similar colors. Lay flat or hang to dry. Cool iron if needed. Avoid bleach. Pre-washed to reduce shrink; expect ~2–3% if tumble-dried.
What payments do you accept?
Major cards (Visa, Mastercard, Amex) and accelerated checkout options like Apple Pay and Google Pay.
Do you ship internationally?
We currently ship within the U.S. (international coming soon). For special requests, email us at support@elevanogo.com.
Need help with your order?
We’re here to help. Email us at support@elevanogo.com and we’ll get back to you promptly.