We’re here to help

Our support team replies within 1 business day (Mon–Fri, 9:00–18:00 CEST). If it’s about an order, please include your order number (starts with #E).

• Use a correct email. We reply from support@elevanogo.com. Add us to contacts so the reply doesn’t land in spam.
• Returns & exchanges. Free 30-day returns and easy exchanges—see our Returns & Refunds Policy.
• Shipping questions. Delivery timing and tracking details are in our Shipping & Delivery Policy.
• Be specific. The more detail you share (item, size, color, photos if damaged), the faster we can resolve it.