Shipping policy
Where we ship
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We currently ship to the United States, Canada, Austria, Belgium, France, Germany, Greece, Ireland, Netherlands, Portugal and Spain.
Processing & cutoff
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Orders placed before 9:00 pm CEST ship the next business day.
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Processing time: 1–2 business days (Mon–Fri, excluding holidays).
Transit times (once shipped)
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Standard delivery: 4–6 business days (Mon–Fri).
Total delivery time
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Typically 5–8 business days (processing + transit).
Tracking
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A tracking code is emailed to you at dispatch.
Shipping cost
Shipping costs are the following
- $3.99 USD for all orders to the United States
- $7.99 CAD on orders to Canada
- €6.99 Euro on orders to Europe
Carriers
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We use reputable national carriers (e.g., USPS/UPS). The exact carrier may vary by destination and service level.
Address changes
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If you need to update your address, email support@elevanogo.com within 1 day of placing the order.
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Once an order has shipped, we’re unable to change the address or reroute the package.
Delays & lost parcels
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Weather, carrier capacity, and holidays can affect transit times.
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If your parcel appears lost in transit, contact us at support@elevanogo.com and see our Returns & Refunds Policy for how we help (replacement or refund after carrier investigation).
Contact & Business Details
Elevanogo
Email: support@elevanogo.com
Business hours: Mon–Fri, 9:00–18:00 CEST